Terms & Conditions
These Terms & Conditions apply to bookings, beauty and wellness services, memberships, packages, gift vouchers and retail purchases made with Juiciosas Beauty, operated by Juiciosas Ltd. in Malta.
Last updated: 10 August 2026
1. General & Acceptance
By booking an appointment, purchasing a service or product, joining a membership or package, purchasing a voucher, or otherwise entering into a transaction with Juiciosas Ltd. ("Juiciosas Beauty", "Juiciosas", "we", "us" or "our"), the client agrees to these Terms & Conditions.
These Terms apply to bookings made through our website, Fresha or another booking platform, telephone, email, WhatsApp, social media or directly at our salon.
Any service-specific conditions, membership terms, package conditions, promotional conditions or rules clearly disclosed during booking or purchase also form part of the agreement.
Nothing in these Terms is intended to exclude, restrict or waive any statutory consumer right or remedy that cannot legally be excluded under Maltese or European Union law.
2. Business Details
Trading name: Juiciosas Beauty
Legal entity: Juiciosas Ltd.
Address: Shop 1, Triq Markiżi Zimmermann Barbaro, Sliema, SLM 3032, Malta
Email: adm@juiciosas.beauty
WhatsApp: +356 9978 5674
Telephone: +356 2209 6014
3. Bookings, Deposits & Confirmation
A deposit, advance payment or valid payment method may be required to secure an appointment. The applicable amount will be displayed or communicated before confirmation.
A booking is considered confirmed once the required booking step has been completed and confirmation has been issued.
Deposits are applied toward the final price of the booked service unless expressly stated otherwise.
If a client cancels or reschedules at least 24 hours before the scheduled appointment, the booking deposit will be fully refunded.
At the client's request, the deposit may instead be transferred to the replacement appointment.
4. Online Bookings & Appointment Confirmation
When booking an appointment online, clients must complete all required steps through our booking platform, including providing their contact details, selecting the correct service, accepting the applicable booking policies and completing any required deposit or payment step.
Submitting an online booking request does not automatically mean that the appointment is confirmed.
An appointment is considered successfully confirmed only when the booking process has been completed and the client receives an official booking confirmation from Juiciosas Beauty or our authorised booking platform, normally by email, SMS or booking notification.
Where a deposit is required, the appointment time is not guaranteed until the required deposit has been successfully completed. The deposit is used to secure and reserve the appointment time specifically for the client.
If the booking process, required confirmation or deposit is not successfully completed, Juiciosas Beauty may release the appointment time and make it available to another client.
Clients are responsible for checking that the booking confirmation contains the correct service, date, time and contact details. Any error should be reported to Juiciosas Beauty as soon as possible.
Online Booking Cancellations
Once an online appointment has been confirmed, the same cancellation and No-Show Policy applies as to all other Juiciosas Beauty bookings.
Appointments cancelled or rescheduled at least 24 hours before the scheduled appointment are eligible for a full refund of the booking deposit.
For cancellations or rescheduling requests made less than 24 hours before the appointment, or in the case of a No-Show, the applicable 60% cancellation charge will apply. Any deposit already paid will be credited toward that charge.
Booking confirmations, reminders and cancellation notifications may be sent through email, SMS, WhatsApp or our authorised booking platform. Clients are responsible for providing accurate contact information.
Failure to receive an appointment reminder does not cancel an otherwise confirmed booking. Clients remain responsible for managing or cancelling their appointments within the required notice period.
5. Cancellations, Rescheduling & No-Shows
Cancellation with at least 24 hours' notice
Appointments cancelled or rescheduled at least 24 hours before the scheduled appointment are eligible for a full refund of the booking deposit.
Cancellation with less than 24 hours' notice
Where a client cancels or requests to reschedule less than 24 hours before the appointment, a late cancellation charge equal to 60% of the total booked service value will apply.
The booking deposit will not be refunded in this situation. Any deposit already paid will be credited toward the 60% cancellation charge and will not be charged twice.
Any outstanding balance of the cancellation charge may be required to be paid before another appointment can be confirmed.
No-Show
Failure to attend a confirmed appointment without providing the required notice is considered a No-Show. A No-Show charge equal to 60% of the total booked service value will apply. Any deposit already paid will be credited toward that amount.
Repeated late cancellations or no-shows
Juiciosas Beauty may require increased or full prepayment, restrict online booking or decline future appointments where a client repeatedly cancels late, fails to attend or leaves valid booking charges outstanding.
6. Late Arrivals & Waiting Time
Juiciosas Beauty provides a 15-minute grace period for late arrivals. Clients should notify us as soon as possible if they expect to arrive late.
After 15 minutes, depending on the time remaining and the impact on subsequent appointments, Juiciosas Beauty may shorten or simplify the service, remove optional extras or designs, reschedule the appointment, or decline to perform the service where there is insufficient time to complete it safely and professionally.
Where a client requests that the technician waits beyond the grace period and we are able to accommodate the request, a €10 waiting fee may apply. The client will be informed before the additional waiting time is accepted.
7. Booking Accuracy, Removals & Add-Ons
Clients are responsible for selecting the service that most closely matches the work required. Clients should disclose additional work such as product removal, extension removal, nail repairs, extra length, complex nail art, lash removal, colour correction or any other treatment requiring additional time.
Where the booked service is incorrect or insufficient, Juiciosas Beauty may adjust the service, duration and final price, remove optional elements, offer an alternative service or reschedule the appointment where sufficient time is unavailable.
Any additional charge will be communicated before additional work is performed whenever reasonably possible.
8. Design, Colour & Style Approval
Clients are responsible for communicating their preferences before and during the service. This includes nail colour, shape, length, nail art, lash mapping, curl, density, brow shape, hair finish and other aesthetic choices.
The Juiciosas Beauty Commercial Service Guarantee does not cover a later change of mind regarding a design, colour, shape, length, style, mapping or finish that was previously agreed or approved by the client.
Where the service was correctly performed according to the approved aesthetic choice, a later request to change it will be treated as a new service and may be charged accordingly.
9. Juiciosas Beauty Commercial Service Guarantee
Our Commercial Service Guarantee covers verified application-related issues during the applicable period shown below. The guarantee period begins on the date the service was performed.
The guarantee does not mean that every beauty result will remain unchanged throughout the period. Retention and appearance can be affected by natural nail flexibility and growth, lash and hair growth cycles, skin type, lifestyle, water, heat, chemicals, physical activity, external impact and aftercare.
| Service | Guarantee | What We Cover | What We Don't Cover |
|---|---|---|---|
| Traditional Nail Polish | No Guarantee | Visible application concerns identified during the appointment may be corrected before leaving the salon where technically possible. | No durability guarantee after leaving the salon. Smudging, dents, marks, scratches, chipping, peeling, pressure from shoes or clothing, water exposure, accidental damage, insufficient drying time, or any later change of design, colour or style. |
| Gel Polish | 3 Days | Premature peeling or lifting where assessment indicates an application-related issue. | Free-edge chipping caused by natural nail flexibility, impact, scratching, pressure, biting, picking, chemicals, misuse, external damage, failure to follow aftercare or a change of design, colour or style. |
| Rubber Base | 7 Days | Premature lifting or product separation attributable to application. | Cracks or breaks caused by impact, pressure, accidents, excessive length, picking, biting, misuse, external damage, failure to follow aftercare or changes of design, colour or style. |
| Hard Gel | 7 Days | Premature lifting or detachment attributable to application. | Impact damage, cracks, broken corners, excessive pressure, inappropriate use of nails, accidental damage, picking, biting, aftercare failure or changes of design, colour or style. |
| Polygel | 7 Days | Premature lifting or detachment attributable to application. | Impact, pressure, excessive length, accidental damage, picking, biting, misuse, failure to follow maintenance instructions or changes of design, colour or style. |
| Acrylic Extensions | 7 Days | Significant premature lifting or detachment from the natural nail where an application-related issue is identified. | Cracks or breaks through the enhancement, impact, pressure, accidents, excessive length, misuse, picking, biting or later changes of design, colour or style. |
| Nail Infills | Same guarantee as the product system used | Application-related lifting or separation of the newly serviced area, subject to the condition and suitability of the existing enhancement. | Pre-existing structural damage, excessive grow-out, old product, cracks or lifting already present before the appointment, impact damage, or infills performed where full removal and reapplication was professionally recommended but declined. |
| Lash Extensions — Classic, Hybrid & Volume | 7 Days | Unusual or excessive premature extension loss where assessment indicates an application-related issue. | Natural lash shedding, rubbing, pulling, sleeping pressure, oil-based products, makeup residue, poor cleansing, heat, steam, pools, saunas, saltwater, accidental damage, poor aftercare or later changes of mapping, curl, density or style. |
| Lash Lift | 5 Days | Uneven or insufficient processing attributable to treatment application. | Natural lash direction or cycle, rubbing, water or steam during restricted aftercare, unsuitable products, heat, poor aftercare or a later preference for another curl/result. |
| Brow Lamination | 5 Days | Uneven or insufficient processing attributable to application. | Natural hair growth/direction, water or steam, oils, skincare products, exfoliation, poor aftercare or later changes of preferred shape/style. |
| Henna Brows | 3 Days | Clearly uneven colour or missed areas caused by application. | Natural fading, oily skin, cleansing, skincare ingredients, exfoliation, swimming, heat, sun exposure, individual skin retention or later changes of colour/shape preference. |
| Waxing | 24 Hours | Removable hairs unintentionally missed during the service. | Hair too short to remove, normal new growth, ingrown hairs, expected temporary redness, individual skin sensitivity, irritation related to undisclosed contraindications or failure to follow aftercare. This does not exclude responsibility where liability cannot legally be excluded. |
| Keratin, Hair Botox & Hair Reconstruction | 7 Days | Verified treatment application or protocol issues. | Washing earlier than advised, chlorine, saltwater, unsuitable products, colouring or bleaching after treatment, heat damage, pre-existing chemical damage, natural texture, new growth, poor aftercare or later changes of preferred finish. |
10. How to Request a Guarantee Assessment
The client must notify Juiciosas Beauty within the applicable Commercial Service Guarantee period and provide reasonable details of the concern.
We may request clear photographs or videos as an initial assessment. Where photographs are insufficient to determine the cause, Juiciosas Beauty may request an in-salon inspection.
The client must provide Juiciosas Beauty with a reasonable opportunity to inspect the service before removing it, repairing it themselves, changing the colour or design, receiving an infill, having another salon repair it or otherwise materially altering the affected service.
Where the service has been removed or materially altered before Juiciosas Beauty can assess it, we may no longer be able to determine the cause and the Commercial Service Guarantee may no longer apply. This does not remove any mandatory statutory consumer right that may apply independently.
Travel or being outside Malta does not automatically extend the Commercial Service Guarantee period. Clients should notify us promptly within the relevant guarantee period if a concern appears.
11. Service Corrections, Repairs & Refunds
Where an assessment confirms that a concern is covered by the Commercial Service Guarantee, Juiciosas Beauty's normal first commercial remedy will be an appropriate correction, repair, adjustment or re-performance of the affected part of the service at no additional charge.
A cash refund is not automatically due simply because a client changes their mind, prefers a different aesthetic result, chooses not to return for a reasonable assessment, or declines an appropriate correction offered under the Commercial Service Guarantee.
Juiciosas Beauty will not normally reimburse the cost of work performed by another salon or technician unless Juiciosas Beauty authorised such work in writing beforehand or reimbursement is otherwise legally required.
Nothing in this policy excludes any statutory refund, price reduction, re-performance or other consumer remedy where such remedy is required under applicable Maltese or European Union law.
12. General Commercial Guarantee Exclusions
Our Commercial Service Guarantee does not normally cover problems primarily caused by:
- accidents, impact or physical pressure;
- biting, picking or pulling;
- normal wear and tear;
- natural nail, hair, brow or lash growth;
- natural lash shedding;
- individual skin, nail or hair characteristics;
- incorrect home care or failure to follow aftercare;
- incompatible cosmetic, cleaning or chemical products;
- chlorine, saltwater, steam or excessive heat where these materially affect the treatment;
- pre-existing damage or conditions;
- relevant medical information or medication not disclosed before the service;
- work performed or altered by another provider before assessment;
- self-removal or alteration;
- failure to follow professional maintenance advice; or
- a change of mind regarding an approved aesthetic choice.
13. Nail Maintenance & Infills
Artificial nail enhancements require regular professional maintenance. Juiciosas Beauty generally recommends maintenance approximately every 21 days.
Where significant grow-out is present or the appointment is approximately four weeks or more after the previous application, Juiciosas Beauty may recommend or require full removal and a new application instead of an infill where this is necessary for proper structure, hygiene and professional safety.
14. Aftercare
Clients are responsible for following aftercare recommendations provided verbally, in writing, by message or through our website.
Failure to follow aftercare may affect the durability, retention and results of the service and may affect eligibility under the Commercial Service Guarantee.
15. Health, Allergies, Patch Tests & Contraindications
Clients must inform Juiciosas Beauty before the service of any information reasonably relevant to treatment safety, including known allergies, skin sensitivities, nail or eye conditions, infections, open wounds, injuries, pregnancy where relevant, medications, recent medical or cosmetic procedures and previous adverse reactions.
Juiciosas Beauty may modify, postpone or refuse a treatment where our team reasonably believes that performing the service would be unsafe or professionally inappropriate.
Where a patch or sensitivity test is required by our protocol, product manufacturer or professional assessment, failure or refusal to complete it may result in postponement or refusal of the service.
Juiciosas Beauty cannot reasonably assess risks arising from relevant information that was not disclosed. Nothing in this section excludes liability that cannot legally be excluded.
16. Results & Individual Variation
Beauty and wellness results vary between individuals. Results can be affected by natural nail condition, skin type, hair structure, lash/brow/hair growth cycles, previous chemical treatments, lifestyle, hormonal factors, environmental exposure and aftercare.
Photographs and videos shown by Juiciosas Beauty are examples of previous work or inspiration and do not guarantee an identical result for another client.
17. EpilFree & Hair Reduction Treatments
Hair reduction is progressive and results vary between individuals. Multiple sessions may be required because hair grows in different cycles.
Juiciosas Beauty does not guarantee a specific percentage of hair reduction, a fixed number of sessions or permanent elimination of every hair.
18. Facials, Massage & Wellness Services
Unless otherwise expressly stated, facials, massage and wellness services are provided for cosmetic, relaxation and general wellness purposes. They do not replace medical diagnosis, medical treatment or physiotherapy.
19. Clients Under 18
Clients under 18 may require the consent and/or presence of a parent or legal guardian depending on the age of the client, the requested service and applicable professional or legal requirements.
Juiciosas Beauty may decline or postpone a treatment where additional consent or safeguards are considered appropriate.
20. Retail Products — Returns, Exchanges & Statutory Rights
Change of Mind — Salon Purchases
Juiciosas Beauty does not normally provide a refund or exchange solely because a client has changed their mind regarding a non-defective product purchased directly at the salon.
Opened or Used Products
For hygiene and health-protection reasons, opened, used or unsealed cosmetics and personal-care products cannot normally be returned or exchanged merely because of a change of mind.
This does not apply where a product is faulty, unsafe, incorrectly supplied or otherwise does not conform to the sales contract, or where applicable law requires another remedy.
Faulty or Non-Conforming Products
Retail products remain protected by mandatory consumer rights applicable under Maltese and European Union law. Juiciosas Beauty's commercial return policy does not replace or reduce those rights.
Where legally appropriate, the initial remedy may include repair or replacement. Where the applicable legal requirements are met, the consumer may also have a right to a price reduction or termination of the sales contract and refund.
Online Product Purchases
Where a statutory withdrawal right applies to a distance purchase, the consumer may exercise it within the applicable legal period and subject to applicable conditions and exceptions. Hygiene-sensitive sealed goods may be excluded from change-of-mind withdrawal after unsealing where the legal hygiene exception applies.
Proof of purchase may be required when processing a return, exchange or statutory remedy.
21. Memberships, Packages & Prepaid Services
Memberships and packages may have additional specific conditions communicated before purchase, including included services, duration, payment schedule, renewal conditions, booking requirements, cancellation conditions, expiry or rollover of benefits and transferability.
Recurring payments or automatic renewals apply only where the client has agreed to them when joining the relevant membership or subscription.
Unless expressly stated otherwise, membership benefits are for the registered member and are not redeemable for cash.
Our Late Cancellation and No-Show Policy also applies to appointments booked using membership benefits unless specific membership conditions state otherwise.
22. Gift Cards & Vouchers
Gift cards and vouchers are valid until the expiry date or validity period stated at the time of purchase.
Unless required by applicable law or expressly stated otherwise, gift cards and vouchers are not redeemable for cash.
Promotional vouchers may have separate service, minimum-spend or validity conditions.
Clients should keep voucher details secure. Replacement of a lost voucher may require proof of purchase and confirmation that the voucher has not already been redeemed.
23. Pricing, Promotions & Pricing Errors
Prices may be updated from time to time. The price accepted for a confirmed booking will normally apply unless the client booked an incorrect or incomplete service or requests additional work.
Promotions, loyalty rewards, vouchers and discount codes cannot be combined unless expressly stated.
Where an obvious technical or administrative pricing error occurs, Juiciosas Beauty may correct it and notify the client before the service or transaction is completed. The client will be given the opportunity to accept the corrected price or exercise any applicable cancellation right.
24. Payments & Outstanding Amounts
Payment must be completed according to the conditions communicated at booking and no later than completion of the appointment unless otherwise agreed.
Outstanding valid cancellation, No-Show or service charges may need to be settled before another booking is accepted.
25. Payment Disputes & Chargebacks
Clients are encouraged to contact Juiciosas Beauty first if they believe that a payment is incorrect or if there is a dispute concerning a booking or service.
In the event of a chargeback or payment dispute, Juiciosas Beauty may provide the payment provider with relevant and lawfully held evidence including booking confirmations, accepted booking policies, communications, appointment records, cancellation records, proof of service and photographs where relevant.
Juiciosas Beauty reserves the right to contest a chargeback that it reasonably considers inaccurate, fraudulent or inconsistent with the services supplied and agreed booking conditions. Nothing in this section prevents a consumer from exercising a genuine statutory right to dispute an unauthorised or incorrect payment.
26. Right to Refuse, Modify or Stop a Service
Juiciosas Beauty may refuse, modify or stop a service where:
- a health, hygiene or safety concern exists;
- a contraindication is identified;
- the requested service would be unsafe or professionally inappropriate;
- the client behaves abusively, threateningly, discriminatorily or aggressively;
- the client behaves in a sexually inappropriate manner;
- the client refuses reasonable safety instructions; or
- continuing the treatment would place the client, team or another person at risk.
Where a service is stopped, any amount due will take into account the circumstances, time already reserved or used, work completed and materials consumed, subject to applicable consumer law.
27. Photography, Before/After Images & Social Media
Juiciosas Beauty may request permission to take before-and-after photographs or videos for service records, portfolio, training or marketing.
Marketing use will only take place where an appropriate legal basis exists, including consent where required. Clients may decline marketing photography without affecting their right to receive the booked service.
28. Personal Belongings
Clients remain responsible for taking reasonable care of their personal belongings while visiting Juiciosas Beauty. Nothing in this clause excludes liability where liability cannot legally be excluded.
29. Booking Communications & Reminders
Clients are responsible for providing accurate contact information. Booking confirmations, reminders, payment requests and service communications may be sent through email, SMS, WhatsApp, telephone or our booking platform.
Failure to receive an automated appointment reminder does not cancel a confirmed appointment or remove the client's responsibility to attend or cancel according to this policy.
30. Data Protection & Privacy
Juiciosas Ltd. processes personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable Maltese data protection legislation.
For further information, please read our Privacy Policy.
31. Events Beyond Our Reasonable Control
Juiciosas Beauty is not responsible for delays or inability to provide an appointment caused by circumstances beyond our reasonable control, including serious illness, utility failures, severe weather, building emergencies, government restrictions, transport disruption or major booking/payment system failures.
Where reasonably possible, affected clients will be contacted and offered rescheduling or another appropriate remedy.
32. Complaints & Dispute Resolution
Clients who are dissatisfied with a service, product, booking or payment should contact Juiciosas Beauty as soon as reasonably possible so that we have an opportunity to investigate and resolve the concern.
Email: adm@juiciosas.beauty
WhatsApp: +356 9978 5674
Juiciosas Beauty may request photographs, booking details, proof of purchase or an in-person assessment where appropriate.
Where an eligible consumer dispute cannot be resolved directly, the consumer may use an appropriate Alternative Dispute Resolution mechanism available in Malta.
33. Statutory Consumer Rights & Liability
Nothing contained in these Terms excludes or limits a consumer remedy, liability or other right where doing so would be prohibited by applicable law.
All limitations and Commercial Service Guarantee conditions contained in these Terms must therefore be interpreted subject to mandatory Maltese and European Union consumer law.
34. Changes to These Terms
Juiciosas Beauty may update these Terms from time to time to reflect changes to our services, booking procedures, commercial policies or legal requirements.
The current version and its last updated date will be published on this page.
Unless required by law, a later change will not normally alter the essential agreed terms of a booking already confirmed before the updated version took effect.
35. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent legally permissible. The remaining provisions will continue to apply.
36. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Malta.
Any dispute shall be subject to the competent courts, tribunals or consumer dispute-resolution bodies in accordance with applicable Maltese and European Union law.
Nothing in this section deprives a consumer of any mandatory jurisdictional protection available under applicable consumer law.
37. Contact Juiciosas Beauty
Juiciosas Ltd. — Juiciosas Beauty
Shop 1, Triq Markiżi Zimmermann Barbaro
Sliema, SLM 3032
Malta
Email: adm@juiciosas.beauty
WhatsApp: +356 9978 5674
Telephone: +356 2209 6014
Website: juiciosas.beauty